1. How can I find technical information about a product?
Each of our products includes a technical drawing and a description under his picture. If the information you are looking for is not available on this page, click in the right margin on the product page, under the heading “For more information on this product please click here” and follow the link.
2. Do you supply the fittings and are they compatible with most standards?
The majority of our faucets are delivered with two braided hoses for the connection to your water inlets, others are supplied with two tubes of copper, also known as compression tubes.
The other accessories, fittings and piping for connection to the water supply are to be provided by the professional in charge of your installation. All our products are compatible with American fittings.
3. Faucet will not drop or close completely:
Debris may be on the washer or present at the installation. Remove the faucet, clean the rubber washer and the base.
4. Water flow is low:
If your faucet is ceramic discs, make sure your water pressure is a minimum of 0.5 bar (as recommended). Or if your faucet is single-screwed, make sure that the piping has been cleaned before connections are made, so that no debris will interfere with the flow.
5. Taps become discolored or tarnished:
In order to preserve the finish of your faucet, make sure they are cleaned regularly using a soft damp cloth and mild washing solutions (sodium bicarbonate, liquid soap without solvents). Acid or abrasive detergents should be avoided as they deteriorate the surfaces.
6. Faucets are noisy to use:
The water pressure in your home is too high. Adjust as necessary. NB A pressure reducer may need to be installed.
7. The handle of the faucets is loose:
Remove the cabochon from the handles and tighten the visible screw inside.
NB The screw should be provided with an anti-rotation washer or its center should be corrugated.
8. Faucet nozzle is loose:
Make sure the screw on the back of the spout is tight. Or if it is a mechanism with a nut, that it has been screwed fully tight.
9. Leaking at the base of the spout:
The ring between the base of the spout and the base of the body has been severed at the installation or deteriorated over time. This can occur if the spout is pushed into the valve body before the screw on the back of the valve has been fully opened. Replace the ring, or unscrew the screw at the back of the valve body and make sure the spout is fully pressed into the body to create a double seal. Then re tighten the screw.
10. Valve handles rotate freely:
The grooved inside part of the handles is worn and must be replaced.